Frequently Asked Questions

I have never worn lenses before, how do I begin?
When you try contact lenses for the first time you will need to ensure that you have an eye test and a full consultation first. The consultation includes an eye health check, a discussion on lens types and suitability, a wear and care teach and an in-store trial of your chosen lens.

 

I already have an eye test, do I need another one?
As long as your prescription is valid and within the expiry date then you don't need another eye test. However, you will still need to have a contact lens consultation.

 

What is a contact lens prescription?
A contact lens prescription details your individual lens requirements - the power of the lens you need, along with the size and recommended brand.

 

Do I get a copy of my contact lens prescription?
Yes, your optician will issue your prescription once they are satisfied with the suitability of your lenses. This isn't always on the same day as fitting as some lenses can take slightly longer to adapt to.

 

Do you have to contact my original optician before I can buy online?
Not always - if you can provide us with a signed and dated copy of your contact lens prescription then we can process your order. However, we are obliged by law to have received this information and if you don't have it, then we are happy to contact your original optician to obtain it for you.

 

What happens if my contact lens prescription is out of date?
Unfortunately, we are unable by law to supply your contact lenses if your details are out of date. You will need to make an appointment for an aftercare consultation with your optician, who will then issue an updated version.

 

Why has my optometrist advised me never to swim/shower in my lenses or use water on my contact lenses?
Water contains a number of harmful viruses and bacteria which can cause serious eye infections. Even chemically treated water can irritate eyes, making them sore and increasing the risk of infection.

Don't be tempted to rinse your contact lens cases with water - contact lens solution will clean and disinfect your case adequately. Air dry your case on tissue after use.

Do not be tempted to top up your solution, use fresh solution every time.

We also offer a range of prescription swimming goggles - simply ask in store for further details.

 

What is the difference between daily wear and flexible wear?
Daily wear contact lenses are worn during the day and must be removed at bedtime. Flexible wear lenses are thinner or have higher water content, allowing more oxygen to pass through to the eye. They can be worn continuously, even overnight, for up to seven days. Eligibility for flexible wear use is evaluated by an eye care professional.

 

What is the difference between disposable and planned replacement contact lenses?
Disposable lenses are meant to be worn once and thrown away daily, while planned replacement lenses are worn for a prescribed period of time and replaced at regular intervals.

 

What is the appropriate wearing schedule for me?
Your eye care professional will prescribe your wearing schedule based on the health of your cornea, your lifestyle, your preference, and the type of lens you want to wear.


Can I order lenses from the internet or get a trial pair?
Because contact lenses are medical devices and are regulated by the U.S. Food and Drug Administration, federal regulations prohibit from selling or dispensing lenses to anyone other than a licensed eye care professional.  To obtain trial lenses or a prescription, you will need to see your eye care practitioner. He/she will be able to help you with your contact lens purchase and trial lens needs.

 

I had laser surgery and now I want to wear contacts lenses. What should I do?
You should speak to an eye care practitioner about the feasibility of wearing contact lenses. He/she is the best person to advise you on glasses vs. contact lenses based on your individual needs.

 

I want to buy my lenses online. Where can I buy my Contact lenses?
Because contact lenses are medical devices regulated by the U.S. Food and Drug Administration, federal regulations prohibit from selling and dispensing lenses to anyone other than an approved eye care professional or distributor. To place an order for your lenses, you will need to see your eye care practitioner. He/she can then place an order for your lenses or refer you to an alternate source.

InFocus Opticians
Blackheath
13 Montpelier Vale
London, SE3 0TA
Phone: +44 208 8524406+44 208 8524406
Fax: +44 208 2970170
E-mail address:

Our business hours

Monday - Friday09:00 - 17:30
Saturday09:00 - 16:00

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